The Safebox2u.com.my online shop is owned and operated by Wengseng OA Sales & Services, a company registered in Malaysia (company number 001510696-D). Safebox2u.com.my is referred to as us, our or we throughout these Terms and Conditions.
1.About these terms and conditions
1.1 You should read the terms and conditions set out below before purchasing goods using this website.
2. Product Descriptions
2.1 The images of the product in our shop are for illustrative purposes only. Although we have made every effort to display the colours and dimensions accurately, we cannot guarantee that your computer’s display of the colours and dimensions accurately reflect the colour and dimensions of the products. Your products may vary slightly from those images.
2.2 The packaging of products may vary from that shown on images in the shop.
2.3 All products are subject to availability. We will inform you as soon as soon as reasonably possible if the product you ordered is not available and we may offer you a substitute product, without affecting any of your other rights under these terms.
3. Ordering procedure
3.1 You may offer to order/get quotation/purchase in this website for the price specified on this website.
3.2 Your order must contain your name, postal address, phone number, e-mail address and any other ordering information specified on this website.
3.3 Confirmation of your purchase/quotation order will be sent to your e-mail address. If you do not receive a confirmation e-mail within two business days please contact [email protected]
4. Delivery & Installation
4.1 Safebox2u.com.my provides free delivery service within Klang Valley. Additional services are available to other states of Malaysia at an additional cost.
4.2 We shall deliver your order via our third party service provider.
4.3 The free delivery service is available Monday to Friday during office hours, delivering to your building entrance. Selected items may include free delivery to a ground floor location or an upper floor location with access via a lift. A delivery charge may be incurred on certain orders where the delivery route includes stairs.
4.4 Special delivery services may be available as a delivery option and may be subject to a charge.
4.5 Expected delivery dates may be given for an order and are given as a guide only. We cannot be held liable for any loss of business, income, losses, cost, damages, charges or expenses that may result from later delivery.
4.6 You shall inform us of any delivery restrictions or difficulty in accessing your property when you place an Order, and ensure that the relevant permissions are obtained from the building/residential management prior to the scheduled delivery date. If we are unable to deliver on the confirmed delivery date and timeslot due to any difficulty in accessing your property, a re-attendance fee shall apply for the next delivery attempt. We are not obliged to complete the delivery of your Order prior to receiving payment of the re-attendance fee.
4.7 Our service providers are not obliged to wait for you to grant our service providers access to the property as they will have to fulfil other deliveries scheduled for the day. If they leave, any attempt at re-delivery shall be subject to a re-attendance fee.
4.8 In all cases, it is the buyer’s responsibility to ensure that floor loading restrictions are adhered to Safebox2u.com.my will not be held responsible for any loss or damage as a result of floor loading limits being exceeded as a result of the installation of any of its products.
4.9 Before the delivery, please ensure that there is sufficient access and space and that any staircases and lifts providing access are suitable for the delivery. Please move objects which could be damaged during the delivery, such as lights, vases, pictures etc and ensure there is sufficient space in the property for delivery and assembly.
4.10 Every effort will be made to deliver the Product(s) to your stipulated address, provided that it is safe and feasible to do so. If our service providers are of the view that it is unsafe to their personnel or to any other person to deliver the Product(s) to the address or that any attempted delivery is likely to cause damage to the Product(s) or to the property at the stipulated address (including surrounding property), they will let you know and if you still decide to proceed with the delivery, we will not be liable for any damage caused to the Product(s) or any property.
4.11 A signature will be required to accept delivery and this signature will be used as proof that the delivery was accepted in its delivered condition. Any damage or missing items must be reported within 48 hours of delivery to our customer services team and by telephone only on 03-8063 8100 or WhatsApp 018-207 0021. If you do not receive your delivery on the expected delivery date this must be reported with 7 days. Failure to report damage or missing items after this period will result in any claim being void.
4.12 Please make plans to be available to accept your delivery. If you are not available, there must be a person aged 18 years and above that is capable of receiving delivery on your behalf, and you agree that we can rely on such person’s instructions as if they were your own. We are not obliged to verify that that person has been authorized by you to receive delivery of the Order. Our service providers are not permitted to leave any Product(s) that have not been signed for. In the event of an unsuccessful scheduled delivery, a re-attendance fee shall apply for the next delivery attempt. If your new delivery date exceeds 5 days from the date of your Order, you may incur additional storage fees at the prevailing rates. We are not obliged to complete delivery of your Order or provide any additional services that you have requested prior to receiving payment of additional fees (if applicable)
4.13 If you wish to change or cancel a specific delivery date arranged. We will require 48 hours notice. Failure to inform us of your wish to change or cancel your specific delivery date after this period will incur additional charges.
4.14 In the event delivery of your order is aborted by our service provider we will be forced to impose an aborted delivery charge. This fee is approximately 15% of the total cost of your order and will be confirmed in writing should the need arise.
An aborted delivery can be due either to missing delivery information such as more steps at the delivery address than originally stated on your order, out of service lifts, inaccessible doors or in the Clause 4.6, 4.7, 4.8,4.10, 4.12 stated above. If you feel there may be any problems with your delivery please inform us as soon as possible to avoid any unnecessary charges.
4.15 Risk of loss of, or damage to, the goods, as well as any additional costs due to events occurring after the time of delivery/installation, we shall not be responsible.
4.16 Drilling service provided by our third party service provider
4.17 Drilling fees will be applicable for products that require floor-mounting or wall-mounting.
5. Warranty Policy
5.1 Every product you purchased from is backed first by the product manufacturer’s or supplier’s warranty. We are not responsible for the compatibility of the items.
5.2 Your repair / exchange may not be processed if we do not have your information
5.3 Warranty will be void and delivered back to you if we find that goods have:
a) been misused, abused or subjected to neglect, improper or inadequate care, carelessness, damage or abnormal condition
b) been involved in any accident or damage caused by an incorrect attempt at modification or repair
c) been dealt with or used contrary to our or the manufacturer’s instructions for the Product.
6. Return Policy
6.1 Safebox2u.com.my reserves the rights to accept or reject the returning of a product. Not All Products are returnable. Please contact us if you are unsure or undecided.
7. Changes to these terms and conditions
7.1We reserve the right to amend these terms and conditions from time to time. Amendments will be effective immediately upon notification on this website. Your continued use of the website following such notification will represent an agreement by you to be bound by the terms and conditions as amended.