Terms & Conditions

The Safebox2u.com.my online shop and store are owned and operated by Wow Supplies Sdn. Bhd. , a company registered in Malaysia under Company No. 202401049346 / 1595190-W. Safebox2u.com.my is referred to as “Safebox2u”, “we”, “us”, or “our” throughout these Terms and Conditions.

By accessing this website, visiting our store, submitting an enquiry, requesting a quotation, placing an order, purchasing a product, accepting an invoice, arranging delivery or installation, or using our warranty, repair, or support services, you agree to be bound by these Terms and Conditions.

1. About These Terms and Conditions

1.1 You should read these Terms and Conditions carefully before purchasing goods, requesting a quotation, arranging delivery, or requesting services from us.

1.2 These Terms and Conditions apply to all enquiries, quotation requests, store visit orders, online orders, phone orders, WhatsApp orders, purchases, deliveries, installations, warranty claims, repairs, and services made through this website, at our store, or through our official communication channels.

1.3 These Terms and Conditions should be read together with our Privacy Policy, Legal Disclaimer, Copyright Notice, quotation, invoice, product description, delivery confirmation, and any other applicable terms stated on this website or confirmed by us in writing.

1.4 If you do not understand or do not accept these Terms and Conditions, you should not use this website, request a quotation, place an order, arrange delivery, or purchase from us.

2. Website Information and Product Descriptions

2.1 We make reasonable efforts to ensure that product information, prices, dimensions, weights, specifications, images, availability, delivery information, and other details shown on this website are accurate and up to date.

2.2 Product images are for illustrative purposes only. Although we try to display colours, designs, dimensions, and finishes accurately, the actual product may vary slightly from the images shown due to lighting, screen display, manufacturer updates, production changes, or packaging changes.

2.3 Product packaging may vary from the images shown on the website.

2.4 All products are subject to availability. If a product you ordered or requested is unavailable, we will inform you as soon as reasonably possible and may offer a substitute product, alternative model, revised quotation, or refund where applicable.

2.5 We reserve the right to correct any error, update product information, change prices, revise specifications, or cancel an order affected by incorrect information, subject to applicable law.

2.6 Safe box specifications, fire-resistance ratings, burglary-resistance ratings, lock types, dimensions, weights, and capacities may vary by product, brand, supplier, and manufacturer. Please confirm product suitability with us before purchase if you have specific requirements.

2.7 Product recommendations provided by us are based on the information available to us at the time. You remain responsible for confirming that the product is suitable for your intended use, site condition, security requirement, fire-resistance requirement, storage requirement, and budget.

3. Ordering Procedure

3.1 You may submit an enquiry, request a quotation, or place an order through this website, at our store, by phone, by WhatsApp, by email, or through our official communication channels.

3.2 Any prices displayed on this website are subject to product availability, delivery requirements, installation requirements, handling requirements, access conditions, and final confirmation by us.

3.3 Your order or quotation request must include accurate and complete information, including your name, company name where applicable, billing address, delivery address, phone number, email address, product selection, quantity, delivery requirements, and any other information reasonably required by us.

3.4 You are responsible for ensuring that all information provided to us is accurate, complete, and up to date. We shall not be responsible for delays, failed delivery, wrong delivery, additional charges, or losses caused by incorrect or incomplete information provided by you.

3.5 Confirmation of your order or quotation may be sent to you by email, WhatsApp, phone, invoice, receipt, or other agreed communication channel.

3.6 If you do not receive confirmation within two business days, please contact us at [email protected], call 03-8063 8100, or WhatsApp 018-207 0021.

3.7 Orders placed during a store visit, by phone, WhatsApp, quotation, invoice, or other offline communication channels are also subject to these Terms and Conditions where applicable, especially in relation to payment, delivery, installation, warranty, returns, cancellations, and customer responsibilities.

4. Payment

4.1 We accept payment methods as stated on our website or as confirmed by our sales team, including bank transfer, credit/debit card payment where available, and cash before delivery (CBD).

4.2 We do not offer cash on delivery (COD). Full payment must be completed before delivery, installation, collection, or service arrangement is scheduled, unless otherwise agreed by us in writing.

4.3 Orders, delivery, installation, or service arrangements may be delayed if payment is not received, verified, or cleared.

4.4 All product prices, delivery charges, handling charges, installation charges, drilling charges, re-attendance fees, storage fees, and other applicable fees will be confirmed before order processing where reasonably practicable.

4.5 We reserve the right to withhold delivery, installation, collection, warranty service, repair service, or any additional service until all outstanding amounts have been paid.

4.6 Any bank charges, payment gateway charges, transaction fees, or administrative charges incurred due to payment method, refund, cancellation, failed transaction, or chargeback may be charged to you where applicable.

5. Delivery & Installation

5.1 [Local] We may provide free standard delivery within selected Klang Valley areas for eligible products and orders, subject to product size, product weight, delivery address, access conditions, floor level, lift availability, and any special handling requirements.

5.2 [Local] For safes weighing below 60kg, delivery may be carried out either by our in-house team or by a third-party service provider, depending on your location, product type, delivery schedule, and operational requirements.

5.3 [Local/Outstation] Standard delivery is generally available Monday to Friday during office hours. Unless otherwise stated, standard delivery is to the building entrance, loading area, or ground floor only. Delivery to upper floors, rooms, specific placement areas, or locations requiring stairs, lifts, long-distance carrying, or special handling may be subject to additional charges.

5.4 [Local/Outstation] Special delivery services, urgent delivery, after-hours delivery, difficult-access delivery, or additional manpower/equipment arrangements may be available upon request and may be subject to additional charges.

5.5 [Local/Outstation] Expected delivery dates are estimates only and are not guaranteed. To the maximum extent permitted by law, we shall not be liable for indirect, incidental, consequential, or business losses arising from delivery delays, including loss of income, loss of profit, loss of business opportunity, or operational disruption.

5.6 [Local/Outstation] You must inform us of any delivery restrictions, site restrictions, access difficulties, parking restrictions, building management rules, security requirements, lift restrictions, staircase conditions, floor loading limits, or other relevant conditions when placing an order.

5.7 [Local/Outstation] You are responsible for obtaining all necessary permissions from building management, residential management, security personnel, landlords, owners, or other relevant parties before the scheduled delivery date.

5.8 [Local/Outstation] If we or our service provider are unable to complete delivery on the confirmed delivery date or timeslot due to access restrictions, missing information, lack of permission, unsafe conditions, unavailable recipient, unsuitable lift or staircase access, or any other issue not caused by us, a re-attendance fee may apply for the next delivery attempt.

5.9 [Local/Outstation] We are not obliged to complete delivery or provide additional services until any applicable re-attendance fee, storage fee, handling fee, or additional service charge has been paid.

5.10 [Local/Outstation] Our service providers are not obliged to wait for access to be granted, as they may need to fulfil other deliveries scheduled for the day. If they leave due to waiting time, failed access, or unsuccessful delivery, any re-delivery attempt may be subject to a re-attendance fee.

5.11 [Local/Outstation] It is the buyer’s responsibility to ensure that floor loading restrictions are suitable for the safe box or product purchased. Safebox2u shall not be responsible for any loss, damage, structural issue, floor damage, or safety issue caused by floor loading limits being exceeded.

5.12 [Local/Outstation] Before delivery, you must ensure that there is sufficient access, space, clearance, and safe passage for delivery. You should move items that may obstruct delivery or may be damaged during delivery, including furniture, lights, vases, pictures, glass items, decorations, or other fragile items.

5.13 [Local/Outstation] Every reasonable effort will be made to deliver the product to your stipulated address, provided that it is safe and feasible to do so. If our service provider considers that delivery may be unsafe, may damage the product, may damage the property, or may pose a risk to any person, they may refuse to proceed or may request additional arrangements.

5.14 [Local/Outstation] If you instruct our service provider to proceed despite being advised that delivery is unsafe, restricted, or likely to cause damage, you agree that the delivery is carried out at your own risk. To the maximum extent permitted by law, we shall not be responsible for damage arising from such access restrictions, unsafe conditions, or your instruction to proceed, except where caused by our proven negligence or wilful misconduct.

5.15 [Local/Outstation] A signature, written confirmation, WhatsApp confirmation, photo confirmation, or other form of acknowledgement may be required as proof of delivery or installation. Such acknowledgement may be used as evidence that the product was received in its delivered condition.

5.16 [Local/Outstation] Any damage or missing items must be reported within 48 hours of delivery by phone or WhatsApp at 03-8063 8100 or 018-207 0021, together with supporting photos or videos where applicable. If you do not receive your delivery on the expected delivery date, this must be reported within 7 days. Failure to report damage, missing items, or non-delivery within the stated period may result in the claim being rejected, subject to applicable law.

5.17 [Local/Outstation] Please ensure that you or an authorised representative aged 18 years and above is available to receive delivery. We may rely on the instructions or acknowledgement of such person as if they were given by you.

5.18 [Local/Outstation] Our service providers are not permitted to leave products unattended unless otherwise agreed by us in writing. In the event of unsuccessful scheduled delivery, a re-attendance fee may apply for the next delivery attempt.

5.19 [Local/Outstation] If a new delivery date exceeds 5 days from the original scheduled delivery date or order date, additional storage fees may apply at the prevailing rates.

5.20 [Local/Outstation] If you wish to change, postpone, or cancel a scheduled delivery date, you must provide at least 48 hours’ notice before the confirmed delivery appointment. Failure to provide sufficient notice may result in additional charges, especially where manpower, transport, mover, transporter, or service provider arrangements have already been made.

5.21 Delivery Appointment & Customer Availability

5.21.1 [Local/Outstation] This delivery appointment policy applies to all orders where delivery, installation, placement, drilling, moving, or other delivery-related services are arranged by us, whether the order was placed online, by phone, by WhatsApp, by quotation, by invoice, or during a store visit.

5.21.2 [Local/Outstation] Once a delivery appointment has been confirmed, you must ensure that you or an authorised representative aged 18 years and above is available at the delivery address during the agreed delivery date and estimated delivery time window.

5.21.3 [Local/Outstation] You must ensure that your phone or WhatsApp number remains reachable before and during the delivery appointment. Our delivery team, mover, transporter, or service provider may contact you to confirm arrival time, access instructions, parking, lift usage, building security requirements, or other delivery arrangements.

5.21.4 [Local/Outstation] If you do not answer calls, do not respond to WhatsApp messages, are not present at the delivery location, do not provide access, or fail to arrange an authorised representative to receive the product, the delivery may be treated as a failed delivery or aborted delivery.

5.21.5 [Local/Outstation] Last-minute changes, postponement, cancellation, or rescheduling requested on the delivery date may not be accepted once the delivery team, mover, transporter, or service provider has been assigned, dispatched, or is already on the way.

5.21.6 [Local/Outstation] If you request to change, postpone, or cancel the delivery appointment on the delivery date, or if delivery cannot be completed due to your unavailability, non-response, incorrect contact details, lack of access, unavailable lift, building restrictions, or other reasons not caused by us, additional charges may apply. These may include re-attendance fees, aborted delivery charges, transport charges, manpower charges, storage fees, or other costs incurred.

5.21.7 [Local/Outstation] Our delivery team, mover, transporter, or service provider is not obliged to wait beyond a reasonable period if you cannot be contacted or if access is not available. Any waiting time, failed delivery, re-delivery, or rescheduling may be subject to additional charges.

5.21.8 [Local/Outstation] We are not obliged to arrange another delivery attempt, release the product, or provide additional services until all applicable re-attendance fees, aborted delivery charges, storage fees, or other outstanding charges have been paid.

5.22 [Local/Outstation] If delivery is aborted by our service provider due to incorrect delivery information, inaccessible premises, unavailable lift, additional stairs, unsafe access, unavailable recipient, lack of permission, non-response, last-minute change request, or other conditions not disclosed to us before delivery, an aborted delivery charge may apply. This fee may be approximately 15% of the total order value or such other amount confirmed by us in writing.

5.23 [Local/Outstation] Risk of loss or damage to the product passes to you once the product has been delivered, installed, or accepted by you or your authorised representative. We shall not be responsible for loss, damage, relocation issues, misuse, or additional costs occurring after delivery or installation, except where caused by our proven negligence or where liability cannot be excluded by law.

5.24 [Local] Drilling, floor-mounting, or wall-mounting services may be provided by our team or third-party service providers, depending on product type, location, schedule, and site requirements.

5.25 [Local] Drilling fees, installation fees, mounting fees, or other service charges may apply for products that require floor-mounting, wall-mounting, anchoring, or special installation.

5.26 [Outstation] For deliveries outside Klang Valley, we may engage third-party transport services that operate on a consolidated delivery model. Orders may be grouped with others going to the same region and dispatched according to the transporter’s route and schedule.

5.27 [Outstation] Outstation trips may be arranged periodically, and in some cases approximately once a month. If your order is placed after a dispatch has just occurred, your delivery may only be scheduled in the next cycle, which may result in a waiting period of up to one month or more depending on transporter availability, route planning, public holidays, weather, and other operational factors.

5.28 [Outstation] Although a delivery fee may be charged for outstation orders, the fee may be subsidised and may be lower than the cost of regular individual freight. This delivery model generally does not allow customers to select a specific delivery date or time, as dispatch is subject to the third-party transporter’s schedule and routing.

5.29 [Outstation] Outstation delivery may include door-to-door delivery and placement of the safe at the designated spot within the premises, subject to safe and feasible access. If access is unsafe, restricted, unsuitable, or likely to cause damage, additional arrangements or charges may apply, or delivery may be limited to a safe accessible location.

6. Warranty Policy

6.1 Products sold by us may be covered by the applicable manufacturer’s, supplier’s, or brand warranty, subject to the warranty terms for the relevant product. Warranty coverage, period, parts, labour, transport, and service arrangements may vary by product.

6.2 Nothing in these Terms and Conditions excludes any rights you may have under applicable Malaysian law.

6.3 Warranty claims, repair requests, or exchange requests may not be processed if you do not provide sufficient proof of purchase, product details, contact details, photos/videos where required, or other information reasonably required to assess the claim.

6.4 Warranty may be void or rejected if the product has:

a) been misused, abused, neglected, damaged, modified, tampered with, or subjected to improper or inadequate care;
b) been damaged due to accident, impact, water, fire, corrosion, pests, unauthorised relocation, improper installation, unauthorised repair, or unauthorised modification;
c) been used contrary to our instructions, the supplier’s instructions, or the manufacturer’s instructions;
d) been opened, repaired, modified, drilled, moved, or serviced by unauthorised parties;
e) suffered damage caused by lost keys, forgotten passwords, wrong code input, battery leakage, external force, break-in attempt, or circumstances outside normal product use.

6.5 Warranty does not automatically cover transport charges, on-site service charges, labour charges, replacement keys, lock resetting, password recovery, battery replacement, cosmetic damage, wear and tear, accessories, or damage caused after delivery unless expressly stated in the applicable product warranty.

6.6 Warranty service may require inspection of the product. We reserve the right to determine whether the issue is covered under warranty after assessment by us, the supplier, manufacturer, or authorised service provider.

7. Return Policy

7.1 Returns are subject to our approval and the condition of the product. Not all products are returnable.

7.2 Products may not be returnable if they have been used, installed, drilled, mounted, damaged after delivery, specially ordered, customised, reserved, supplied according to your confirmed specifications, or are no longer in original saleable condition.

7.3 Any request for return must be made as soon as possible after delivery and must include proof of purchase, product details, reason for return, and supporting photos or videos where applicable.

7.4 Approved returns may be subject to inspection, transport charges, handling charges, restocking fees, payment gateway charges, administrative charges, or other applicable costs.

7.5 This Return Policy does not affect any rights you may have under applicable Malaysian law for defective, wrongly supplied, or misrepresented goods.

7.6 Please contact us before purchase if you are unsure whether a product is suitable for your requirements.

8. Cancellation and Changes to Orders

8.1 Order cancellation or order changes are subject to our approval and the status of the order.

8.2 We may not be able to cancel or change an order if the product has already been reserved, packed, dispatched, delivered, installed, specially ordered, customised, or confirmed with a third-party supplier, transporter, or service provider.

8.3 Approved cancellations or changes may be subject to administrative charges, payment gateway charges, transport charges, storage charges, supplier charges, or other costs already incurred.

8.4 For store visit orders, invoice orders, quotation orders, or offline orders, cancellation and changes are also subject to these Terms and Conditions and any specific terms stated in the quotation, invoice, receipt, or written confirmation.

9. Customer Responsibilities

9.1 You are responsible for selecting a product that is suitable for your intended use, location, space, access route, floor loading, security requirements, fire-resistance requirements, burglary-resistance requirements, lock preference, and budget.

9.2 You should check product dimensions, internal capacity, external size, weight, door swing, lock type, installation requirements, and delivery access before confirming your order.

9.3 You are responsible for keeping your safe keys, passwords, override keys, user manuals, warranty documents, purchase records, and access credentials secure after delivery.

9.4 We shall not be responsible for losses arising from lost keys, forgotten passwords, unauthorised access caused by your negligence, incorrect use, improper storage of access credentials, or failure to follow product instructions.

9.5 You should not store your override keys, spare keys, passwords, or emergency access information inside the safe box itself.

10. Limitation of Liability

10.1 To the maximum extent permitted by law, we shall not be liable for indirect, incidental, consequential, special, punitive, or business losses, including loss of profit, loss of income, loss of business opportunity, loss of data, loss of goodwill, loss of use, or operational disruption arising from the use of our website, products, delivery, installation, warranty service, repair service, or support services.

10.2 Nothing in these Terms and Conditions excludes or limits liability that cannot be excluded or limited under applicable Malaysian law.

10.3 Where liability cannot be fully excluded, our liability shall be limited to the maximum extent permitted by law.

11. Third-Party Service Providers

11.1 We may engage third-party service providers for delivery, transport, installation, drilling, repair, payment processing, website operations, or other services.

11.2 While we take reasonable steps to work with suitable service providers, third-party service arrangements may be subject to their availability, schedule, route, conditions, and operational limitations.

12. Force Majeure

12.1 We shall not be responsible for any delay, failure, loss, or damage caused by events beyond our reasonable control, including natural disasters, floods, fire, accidents, road closures, traffic disruption, strikes, labour shortage, supplier delay, transport disruption, government restrictions, public holidays, system failure, power outage, pandemic, war, civil unrest, or any other event beyond our reasonable control.

13. Privacy and Personal Data

13.1 We collect, use, store, and process personal data in accordance with our Privacy Policy and applicable Malaysian personal data protection laws.

13.2 By submitting your personal data to us, you agree that we may use your information to process enquiries, quotations, orders, payment, delivery, installation, warranty claims, repairs, support requests, and other related services.

14. Intellectual Property

14.1 All content on this website, including text, images, graphics, product descriptions, logos, design, layout, icons, and other materials, belongs to us or our licensors unless otherwise stated.

14.2 You may not copy, reproduce, modify, distribute, publish, display, or use any website content for commercial purposes without our prior written permission.

15. Governing Law

15.1 These Terms and Conditions shall be governed by and interpreted in accordance with the laws of Malaysia.

15.2 Any disputes arising from or relating to these Terms and Conditions, our website, store visit orders, online orders, products, delivery, installation, or services shall be subject to the jurisdiction of the courts of Malaysia.

16. Changes to These Terms and Conditions

16.1 We reserve the right to amend these Terms and Conditions from time to time. Amendments will be effective once published on this website or otherwise notified to you.

16.2 Your continued use of this website, store visit, submission of an enquiry, request for quotation, placement of an order, acceptance of an invoice, arrangement of delivery or installation, or purchase from us after such changes will represent your agreement to be bound by the amended Terms and Conditions.

17. Contact Us

17.1 If you have any questions about these Terms and Conditions, delivery, installation, warranty, returns, or your order, please contact us:

Company: Wow Supplies Sdn. Bhd.
Company No.: 202401049346 / 1595190-W
Website: https://safebox2u.com.my
Email: [email protected]
Phone: 03-8063 8100
WhatsApp: 018-207 0021

Important Notice: All purchases, delivery arrangements, installation services, warranty claims, returns, cancellations, and related services are subject to these Terms and Conditions, including orders made online, by phone, by WhatsApp, by quotation, by invoice, or during a store visit.