Frequent Asked Questions

Our Products

Q: What types of safe boxes do you offer?
A: We offer a wide variety of safe boxes, including home safes, fire resistant safes, wall safes, floor safes, gun safes, commercial safes, and night deposit safes. We have a wide range of sizes and designs to suit any need.

Q: Where are your safe boxes manufactured?
A: Our safe boxes are manufactured by reputable manufacturers in the industry. We only carry products from manufacturers that meet the highest standards of quality and security.

Q: Do you offer customization for your safe boxes?
A: Yes, we offer customization for certain types of safe boxes to meet your specific needs. Please contact us for more information.

Q: What is a combination lock?
A: A combination lock is a type of lock that uses a set of numbers or letters that need to be entered in the correct order to open the lock. This type of lock is considered to be relatively secure and durable, as it is difficult for someone to guess the combination and does not rely on batteries or electronics

Q: How do I change the passcode on my digital lock?
A: The process of changing the passcode on a digital lock will vary depending on the brand and model of the lock. Refer to the manufacturer’s instructions for specific instructions on how to change the passcode on your lock.

Q: What is a fire resistant safe?
A: A fire resistant safe is a type of safe that is designed to protect your valuables and documents from heat and flames in the event of a fire.

Q: How long can a fire resistant safe protect my valuables?
A: Fire resistant safes are typically rated for a specific amount of time, such as 30 minutes or 1 hour, during which they can protect your valuables from the effects of heat and flames.

Q: What types of valuables can I store in a fire resistant safe?
A: You can store a variety of valuables in a fire resistant safe, including cash, jewelry, documents, and electronic media.

Q: How do I know if a safe is fire resistant?
A: Look for a UL rating, JIS rating or other certification that indicates that the safe has been tested and certified to be fire resistant.

Order and Payment

Q: What forms of payment do you accept?
A: We accept a variety of payment methods, including credit and debit cards, bank transfers and cash before delivery (CBD)

Q: Is it safe to make a payment on your website?
A: Yes, our website is fully secured with SSL encryption to ensure that all of your personal and financial information is kept safe and secure.

Q: How long does it take to receive my safe box after I place my order?
A: We strive to ship all orders as soon as possible, and delivery times will vary depending on your location. Expected delivery dates may be given for an order and are given as a guide only

Q: How do I know if my payment has been processed?
A: Once your payment has been processed, you will receive a confirmation email from us. If you do not receive a confirmation email within 24 hours, please contact us to confirm the status of your payment.

Q: Do you offer cash on delivery (COD) option?
A: No, we do not offer cash on delivery as all payment must be made before delivery of the safe box.

Handling Charge

Q: What is the handling fee?
A: Our handling fee is move a safe box to a higher level location.

Q: What is the cost of handling fee to move a safe box to a higher level location?
A: The cost of handling fee will vary depending on the size of your safe box and your shipping destination.

Q: Why is there a handling fee for moving a safe box to a higher level location?
A: The handling fee covers the cost of preparing and packaging your safe box for delivery, which includes materials and labor. This type of handling would typically involve the use of equipment such as cranes or forklifts, as well as additional personnel to assist with the move. It would involve taking several steps such as assessing the situation, planning the move, and executing the move. This would include things like measuring the dimensions of the safe box and the location of the new location, determining the best route to take to move the safe box, and securing the safe box properly to prevent it from shifting or falling during transport.

Q: How is the handling fee calculated?
A: The handling fee is calculated based on the size, weight and destination of your safe box and the difficulty of the move.

Q: Will the handling fee be waived if my building has a lift?
A: Yes, if your building has a lift, the handling fee will be waived. However, if there are stair steps involved, we may have to charge an additional fee to cover the extra labor and equipment required to safely move the safe box.

Q: Can I request for a quotation for the handling fee?
A: Yes, you can request for a quotation for the handling fee, please contact us for more information.

Q:How do I know how much handling fee will be added to my online order?
A: The handling fee will be displayed during the checkout process before you confirm your order, please select the position floor location before you add to cart. You can also contact us for a quotation.

Q: Can I waive the handling fee?
A: The handling fee is mandatory and cannot be waived. However, we are happy to waive the handling charge if your building has a lift or if your safe box is located on the ground floor, or if there are no steps involved in the move.


Q: How much does delivery cost?
A: Delivery costs vary depending on the size and weight of the safe box, as well as your delivery location. Please contact us for a delivery quote.

Q: Can I change the delivery address after my order has been shipped?
A: If you wish to change or cancel a specific delivery date arranged. We will require at least 48 hours notice. Failure to inform us of your wish to change or cancel your specific delivery date after this period will incur additional charges.

Q: Will my safe box be fully assembled upon delivery?
A: Most of our safe boxes will be delivered fully assembled, but some may require minimal assembly. Assembly instructions will be provided.

Q: What should I do if my safe box arrives damaged?
A: We take great care in packaging and handling our safe boxes to ensure they arrive in perfect condition. However, if your safe box arrives damaged, please contact us immediately and we’ll do our best to resolve the issue.

Q: What is your return policy?
A: We reserves the rights to accept or reject the returning of a product. Not All Products are returnable. Please contact us if you are unsure or undecided.

Q: Do you offer installation services?
A: Yes, we offer installation services for certain types of safe boxes. Please contact us for more information.

Other questions

Q: Do you offer warranty for your safe boxes?
A: Yes, all our safe boxes come with a 1 years warranty on lock system, please check product description for more information.

Q: How can I contact you for more information or assistance?
A: You can contact us through our website, phone, or email. Our customer service team is here to help you with any questions or concerns you may have.