Privacy Policy

We respect your privacy and are committed to protecting your personal data in accordance with applicable Malaysian personal data protection laws.

This Privacy Policy explains how Wow Supplies Sdn Bhd), the owner and operator of https://safebox2u.com.my (“Safebox2u”, “we”, “us”, or “our”), collects, uses, discloses, stores, and protects your personal data when you visit our website, submit an enquiry, purchase products, or communicate with us.

By using our website, submitting your personal data, making an enquiry, or purchasing from us, you agree to the terms of this Privacy Policy.

1. Personal Data We Collect

We may collect personal data that you provide to us directly or that is collected automatically when you use our website. This may include:

  • Your name, company name, billing details, and delivery details.
  • Your phone number, WhatsApp number, email address, and contact preferences.
  • Product enquiry details, order details, quotation requests, purchase history, and service requests.
  • Delivery, installation, warranty, or after-sales support information.
  • Payment-related information required to process your transaction. We do not intentionally store full credit card or banking credentials on our website unless required for transaction records.
  • Website usage information such as IP address, browser type, device information, pages visited, referral source, and cookies.
  • Any other information you voluntarily provide through forms, email, WhatsApp, phone calls, or other communication channels.

2. How We Collect Your Personal Data

We may collect your personal data when you:

  • Browse or use our website.
  • Submit a contact form, enquiry form, quotation request, or order form.
  • Contact us through phone, email, WhatsApp, social media, or other channels.
  • Purchase products or request delivery, installation, warranty, or support services.
  • Subscribe to updates, promotions, or marketing communications.
  • Interact with our website cookies, analytics tools, or online advertising features.

3. Purpose of Processing Personal Data

We may use your personal data for the following purposes:

  • To respond to your enquiries, quotation requests, and customer service requests.
  • To process orders, payments, invoices, receipts, delivery, installation, and after-sales support.
  • To recommend suitable safe boxes, office equipment, or related products based on your requirements.
  • To arrange logistics, delivery, installation, warranty claims, repairs, or product servicing.
  • To manage our customer records, accounting records, business operations, and legal obligations.
  • To improve our website, products, services, user experience, and customer support.
  • To send important updates regarding your order, enquiry, service request, or account.
  • To send marketing, promotions, or product updates where permitted by law or where you have not opted out.
  • To detect, prevent, and respond to fraud, spam, misuse, security incidents, or unlawful activities.
  • To comply with applicable laws, regulations, court orders, tax requirements, and lawful requests from authorities.

4. Obligatory and Voluntary Personal Data

Some personal data is required for us to process your enquiry, order, payment, delivery, installation, warranty, or service request. If you do not provide the required information, we may not be able to provide the requested products or services.

Other information, such as marketing preferences or optional comments, is voluntary.

5. Disclosure of Personal Data

We do not sell your personal data. However, we may disclose your personal data where necessary to:

  • Courier, delivery, transport, and installation service providers.
  • Payment gateways, banks, financial institutions, and transaction processors.
  • Suppliers, manufacturers, warranty providers, or service technicians where required to fulfil your request.
  • Website hosting providers, IT vendors, system administrators, email service providers, and security service providers.
  • Analytics, advertising, and marketing service providers used to improve our website and services.
  • Professional advisers such as accountants, auditors, lawyers, and insurers.
  • Government authorities, regulators, enforcement bodies, courts, or other parties where required by law.

6. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve website functionality, remember user preferences, analyse website traffic, and support marketing or advertising activities.

Cookies may be used for purposes such as:

  • Remembering your browsing preferences.
  • Improving website performance and usability.
  • Understanding how visitors use our website.
  • Supporting security, spam prevention, and fraud detection.
  • Measuring the performance of online advertising or marketing campaigns.

You may disable cookies through your browser settings. However, some website features may not function properly if cookies are disabled.

7. Analytics and Advertising

We may use analytics and advertising tools, such as website analytics platforms, search engine tools, social media pixels, or advertising platforms, to understand website usage, improve our services, and measure marketing performance.

These tools may collect information such as your IP address, device type, browser type, pages visited, and interactions with our website. Where possible, such data is used in an aggregated or statistical form.

8. Data Retention

We will retain your personal data for as long as necessary to fulfil the purposes stated in this Privacy Policy, including order processing, customer support, accounting, tax, legal, warranty, security, and business record purposes.

When personal data is no longer required, we will take reasonable steps to securely delete, anonymise, or archive it, unless retention is required by law or for legitimate business purposes.

9. Security of Personal Data

We take reasonable administrative, technical, and physical measures to protect your personal data against unauthorised access, misuse, loss, disclosure, alteration, or destruction.

However, no method of transmission over the internet or electronic storage is completely secure. While we take reasonable steps to protect your data, we cannot guarantee absolute security.

10. Data Breach Response

If we become aware of a data security incident involving personal data, we will take reasonable steps to investigate, contain, and remediate the incident. Where required by applicable law, we will notify the relevant authorities and affected individuals.

11. Cross-Border Transfer of Personal Data

Some of our service providers, website tools, hosting providers, analytics platforms, or technology systems may process or store data outside Malaysia. Where personal data is transferred outside Malaysia, we will take reasonable steps to ensure that the data is protected in accordance with applicable personal data protection requirements.

12. Your Rights

Subject to applicable law, you may request to:

  • Access the personal data we hold about you.
  • Correct or update inaccurate, incomplete, or outdated personal data.
  • Withdraw consent for certain types of processing, where processing is based on consent.
  • Request deletion of your personal data, subject to legal, administrative, security, or business retention requirements.
  • Opt out of marketing communications.
  • Request information about how your personal data has been used or disclosed.

We may require proof of identity before processing any personal data request. We may also refuse or limit a request where permitted by law.

13. Marketing Communications

We may send you product updates, promotions, or marketing communications where permitted by law. You may opt out of marketing communications at any time by contacting us or using the unsubscribe method provided, where applicable.

Please note that even if you opt out of marketing communications, we may still contact you regarding active orders, enquiries, delivery, installation, payment, warranty, service, or legal matters.

14. Third-Party Websites

Our website may contain links to third-party websites, payment platforms, social media pages, or external services. We are not responsible for the privacy practices, security, or content of third-party websites. You should review their privacy policies before providing personal data to them.

15. Children’s Privacy

Our products and services are intended for adults and businesses. We do not knowingly collect personal data from children. If you believe that a child has provided personal data to us, please contact us so that we can take appropriate action.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, legal obligations, or data protection practices. Any updated version will be posted on this page with the latest updated date.

17. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your personal data rights, please contact us: