Frequently Asked Questions

Safebox2u.com.my specialises in safe boxes, fire resistant safes, home safes, office safes, hotel safes, high security safes, cabinet safes, gun safes, vault doors, safe deposit lockers, and other security storage solutions for homes, offices, retail shops, hotels, factories, schools, and commercial premises.

Safebox2u is managed by a Malaysian office and security equipment company with more than 22 years of experience. We help customers choose the right safe based on usage, size, lock type, fire resistance, security level, delivery location, and budget. We also provide advice, delivery arrangement, installation support, and after-sales service.

Yes. Please contact us before visiting to confirm product availability and showroom display models.

Address:
8, Jalan BP 6/13, Bandar Bukit Puchong,
47100 Puchong, Selangor, Malaysia.

The best safe box depends on what you want to protect. If you are unsure, send us your usage requirement, item size, location, and budget and we will recommend a suitable model.

For home use, choose based on what you want to protect (passports, cash, jewellery, watches, land titles, certificates, or personal documents), safe size, lock type, weight, fire resistance, security level, and where the safe will be placed.

For office use, customers usually need a larger safe for company documents, cash, cheque books, business records, keys, or confidential files. A fire resistant safe is commonly recommended for offices that need document protection.

• Home and office safes
• Fire resistant safes
• High security safes
• Hotel safes
• Cabinet safes
• Hidden safes
• Gun safes
• Night deposit safes
• Vault doors
• Safe deposit lockers
• Multi-purpose safe cabinets

Yes. We offer fire resistant safes designed to help protect documents and valuables from heat and flames. Fire resistance level depends on the model, construction, and rating.

Yes. We offer burglary resistant and high security safe models. The best option depends on your usage, risk level, safe location, and budget.

Some models are fire resistant, while others are designed for security storage only. Please check the product description or contact us to confirm the fire rating before purchase.

Check the product description for fire resistance information, rating, test standard, or certification details such as UL, JIS, or other recognised standards. You may also contact us if you need help confirming whether a specific model is fire resistant.

Fire resistant safes normally come with different fire protection ratings, such as 30 minutes, 60 minutes, or more, depending on the model and certification. The actual protection depends on the safe design, fire rating, and items stored inside.

Yes. Most customers use safe boxes to store cash, jewellery, passports, land titles, company documents, insurance documents, keys, digital storage devices, and personal valuables. For important documents, we recommend choosing a fire resistant safe.

Not every fire resistant safe is suitable for electronic media. Paper documents and digital media have different heat and humidity protection requirements. Please contact us before purchasing if you plan to store hard drives, USB drives, backup tapes, or other electronic media.

Certain models or special projects may allow customisation, depending on quantity, size, design, lock type, and availability. For customised safe boxes, vault doors, safe deposit lockers, or project supply, please contact us for a quotation.

• Key lock
• Combination lock
• Digital keypad lock
• Biometric fingerprint lock
• Dual lock system
• Touchscreen digital lock

It depends on your usage. Digital or dual lock models are popular for office use. For home use, digital and fingerprint safes are convenient.

Yes. Most digital lock and fingerprint safe models allow users to change the password. The exact method depends on the brand and model. Instructions are provided in the user manual. If you purchased from Safebox2u, you may contact our team for guidance.

Most digital safes have emergency access methods, such as an override key, master code, or service reset, depending on the model. Please keep your emergency key and purchase record safely. Contact us with your model details for assistance.

Most digital lock safes allow battery replacement from the outside, or include an emergency key or external battery option. If the battery runs flat, most models still allow access via emergency key or external battery terminal before replacing the internal batteries. Refer to your safe manual or contact us for assistance.

Contact us with your model details and proof of purchase. The available solution depends on the safe model and lock type. For security reasons, proof of ownership may be required.

You can place an order through our website or contact us directly. For large, heavy, or special installation items, we recommend contacting us before ordering to confirm delivery access and handling requirements.

We accept online payment, bank transfer, credit/debit card payment, and other payment options stated during checkout. For certain orders, payment must be completed before delivery arrangement.

No. Safe box orders must be paid before delivery. Safe boxes are heavy items that require delivery planning, manpower, and transport arrangement.

After your payment has been processed, you will receive an order confirmation or payment confirmation by email. If you do not receive any confirmation within 24 hours, please contact us to check your order status.

Yes. You can request a quotation for safe boxes, bulk orders, office projects, hotel projects, delivery charges, installation, or handling charges. Please provide the model, quantity, delivery location, floor level, and whether your building has lift access.

Order cancellation depends on the order status, product type, and whether delivery or special arrangements have already been made. Please contact us as early as possible if you need to cancel or change your order.

Yes. We supply safe boxes to companies, offices, hotels, schools, clinics, factories, retail shops, and government or corporate projects. Company customers may request a quotation before purchase.

Yes, throughout Malaysia. Delivery within Klang Valley is free. Elsewhere in West Malaysia, safes up to 65 kg are sent by courier and the exact charge is calculated at checkout before you pay, delivered to the ground floor or building lobby only. Heavier safes travel on our own lorry, so you can place the order and we will confirm the delivery charge with you before we deliver. For Sabah, Sarawak and Labuan we ship through our East Malaysia forwarder and quote the freight separately.

Yes. Delivery is free within Klang Valley, which covers Kuala Lumpur, Putrajaya, Cyberjaya and the Selangor areas we service. Free delivery is to the ground floor, or to any floor reached by a lift that can take the safe. Carrying a safe up stairs beyond a short flight of three steps is charged separately as a handling charge. Enter your postcode at checkout to confirm that your address is covered.

Delivery is free within Klang Valley, to a ground floor or to a floor reached by a lift that can take the safe. Elsewhere in West Malaysia, a safe up to 65 kg is sent by courier and the charge appears at checkout once you enter your address, so you know it before paying. Courier delivery is to the ground floor or building lobby only, and the courier cannot carry a safe to an upper floor even where there is a lift. A safe over 65 kg goes on our own lorry and is quoted for each order, based on the safe and the address. Carrying a safe up stairs is a separate handling charge that varies by safe and is shown on the product page before you add the item to the cart.

Delivery time depends on stock availability, delivery location, safe size, and delivery schedule. For Klang Valley, delivery is usually faster if the item is in stock. Outside Klang Valley, a smaller safe sent by courier normally arrives within a few working days, while a heavier safe travelling on our lorry is scheduled with you and takes longer. East Malaysia goes by sea freight through our forwarder and takes longest.

Please inform us as early as possible if you need to change your delivery address or date. For changes to a confirmed delivery date, we require at least 48 hours notice. If you inform us less than 48 hours before, additional delivery or handling charges may apply.

• Confirm the delivery address is correct
• Ensure someone is available to receive the safe box
• Clear the delivery path
• Check doorway, staircase, and lift dimensions
• Inform us about stairs, narrow access, or upper floor delivery
• Prepare the final placement area

Please inspect the safe box upon delivery. If there is visible damage, contact us immediately and provide photos or videos of the item, packaging, and delivery condition. Our team will review and assist with the appropriate solution.

Yes. Someone must be available at the delivery location to receive and check the safe box. Our team will contact you to arrange a delivery date and time. Someone needs to be present at the agreed time to receive the safe box.

Yes, you may request a preferred delivery date. We will try to arrange based on delivery schedule and availability within our delivery time windows.

Please inform us at least 48 hours in advance if you need to change your delivery appointment. Changes made with less than 48 hours notice may be subject to additional charges.

If you are not available on the confirmed delivery date and time without prior notice, the delivery may be rescheduled and additional delivery charges may apply. Customers are responsible for ensuring someone is present to receive the safe box.

On the arranged delivery date, our mover may contact you before arrival. Please keep your phone reachable. If the mover is unable to reach you after calling, they may need to proceed to the next customer. Your delivery may be postponed and additional charges may apply for re-arrangement.

Delivery time changes on the same day are subject to the mover’s route, schedule, and availability. If the delivery needs to be rescheduled due to a last-minute time change, additional delivery or handling charges may apply.

A handling charge is an additional charge for moving a safe box to a location that requires extra labour, stairs, difficult access, or special equipment. Safe boxes can be very heavy, so proper manpower and handling are required for safe delivery. It applies only where our own team delivers; a courier leaves the safe at the ground floor or lobby.

Handling charges may apply when delivery is to an upper floor without a suitable lift, staircase carrying is required, the safe is heavy or oversized, access is narrow or difficult, or special manpower or equipment is required. Handling applies to deliveries made by our own team. Courier deliveries outside Klang Valley are to the ground floor or lobby only and cannot be carried upstairs at any price, so please arrange your own movers for the final leg.

Yes, provided the lift can take the safe. Safe boxes weigh from around 100 kg to over 700 kg, so the lift must be rated to carry one and the safe must fit through its doors. Where it does, there is no handling charge, the same as a ground floor with direct access. A doorstep or a short flight of up to three steps is also treated as no charge. If there are more steps than that, or the lift cannot take the safe, a handling charge per floor applies.

The handling charge is shown on the product page. Select the number of floors the safe must be carried up before adding the item to the cart, and the charge is added to the price you see. It varies from one safe to another because it depends on the weight. Select zero floors if the delivery is to a ground floor, or if a lift that can take the safe reaches the floor you want it on. If access is narrow or the site needs special equipment, please contact us for a quotation instead.

You may avoid handling charges if the safe is delivered to ground floor or to a location with proper lift access and no staircase carrying. Please confirm your site condition before ordering.

Yes. Installation service is available for selected safe boxes, depending on model and location. Some safes may require floor anchoring or wall fixing. Please contact us if you need installation, anchoring, positioning, or special delivery arrangements.

Many safe boxes can be anchored to the floor or wall if the model has fixing holes and the site condition is suitable. Anchoring is recommended for additional security, especially for lighter safe boxes. Please check the product description or contact us for advice before purchase.

Installation is not always included. It depends on the product, delivery location, and installation requirement. Please check the product page or contact us to confirm before purchase.

For smaller safes, basic placement can usually be done by the customer. However, for heavy safes or anchoring work, professional installation is recommended for safety and better security.

Yes. Most safe boxes come with warranty, especially for lock system or manufacturing defects. Warranty period and coverage depend on the brand and model. Please check the product description for exact warranty details.

Warranty usually covers manufacturing defects or lock system issues under normal use. It does not normally cover misuse, lost keys, forgotten passwords, physical/water/fire damage, or unauthorised modification.

Yes. We provide after-sales support for customers who need guidance on safe operation, lock usage, password setting, battery replacement, and basic troubleshooting.

Please contact us with your name, order number or invoice, safe box brand and model, photos or videos of the issue, and a description of the problem. Our team will advise the next step.

Yes, we may assist with safe box lock issues, password problems, key issues, and selected repair cases, depending on the brand, model, condition, and location. Please contact us for checking and quotation.

Safe boxes are heavy and security-related products, so returns are subject to approval. Not all products are returnable. Please confirm the model, size, lock type, delivery location, and requirements before placing your order.

Exchange requests are subject to approval, stock availability, product condition, and delivery or handling costs. Please contact us as soon as possible if you need to change your order.

Please inspect the safe box upon delivery. If there is visible damage, inform us immediately and provide photos or videos. We will check the issue and assist with the appropriate solution.

You can contact us by phone, WhatsApp, email, or through our website contact form.

• WhatsApp / Tel: 018-207 0021
• Tel: 03-8066 6550 / 03-8063 8200
• Email: [email protected]

Yes. You can WhatsApp us for product recommendation, quotation, stock checking, delivery charges, installation questions, or safe box comparison. For faster advice, please send us what you want to store, preferred safe size, delivery location, floor level, lift availability, budget range, and any preferred brand or lock type.